FAQ's
For immediate answers to the most frequently asked questions regarding our service, simply click on any of these topics. If you have a question that is not listed here, please feel free to contact us at anytime.
Your Prescription
Yes, for any prescription medication. We only refer orders that include a valid prescription from a licensed doctor who is treating you, and we need the original prescription before your order is dispensed.
You can fax, email or mail it to us. If you send a copy first, please also mail the original so we can keep it on file for future refills.
Yes. Give one of our team members your doctor's contact information and we'll be happy to call them for you.
In most cases, yes. We can often translate it at no cost. For some languages, your doctor may need to add key details in English.
Yes. Every prescription is verified, which may include contacting your doctor. We never accept prescriptions for narcotics or controlled substances.
You can order up to a 3-month supply for personal use. If your prescription covers a longer period, the rest is filled as refills when they're due.
We review it and process your order as quickly as possible. You'll get an email when your order ships, and we'll call you if anything needs your attention.
Your Medication
Your order is filled by one of our contracted, licensed pharmacies or fulfillment centers in Canada, the United Kingdom, the United States, Turkey, India or Mauritius.
Manufacturers sometimes sell the same active ingredients under a different brand name or in different packaging, depending on the country.
Orders are dispensed only by our contracted, licensed pharmacy partners, and only with a valid prescription.
Yes. Licensed pharmacists are available for patient counselling from 10 AM to 4 PM Central Standard Time, Monday to Friday, excluding holidays.
Prices and Payment
You can save up to 80% on your medication through our international partner network.
If a direct competitor offers the same product for less, let us know. Every order is backed by our 100% Price Match Guarantee.
We don't bill insurance directly. We can give you a receipt to submit yourself, but your insurer may not reimburse it. No insurance? Our prices are designed to keep your medication within reach.
We accept American Express, MasterCard, Visa and bank accounts. We can also process the below methods:
- Direct withdrawal from a checking account
- Personal Check/International Money order
- Wire Transfer
Shipping and Delivery
Average delivery time is 7 to 10 business days after your prescription is received and confirmed.
Call us toll-free at 1-888-487-3440 as soon as possible and our team will help.
Check your spam or junk folder first. If it isn't there, call us at 1-888-487-3440.
Call us at 1-888-487-3440. We'll tell you whether to send it back or dispose of it, and give you a reference number.
Contact us and we'll look into it right away. We will either reship or provide a reimbursement. We track shipments proactively so likely will provide an update prior to the package not showing up.
Contact and Privacy
Call us toll-free at 1-888-487-3440, or visit our Contact Us page.
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